Claims Forms
We’re here to make the claims process as smooth as possible—so you can focus on what truly matters: your recovery and peace of mind. File for hospital reimbursement, critical illness, disability, or death benefits
Step 1
Choose Your Claim Type
Select the form that matches your claim:
- Life Insurance Claim
- Health & Medical Claim
- Accident Claim
- Investment Claim
Step 2
Prepare Your Documents
Have the required documents ready. This may include:
- Completed claim form
- Valid ID of policyholder or beneficiary
- Medical certificate or death certificate (if applicable)
- Hospital bills, receipts, and lab results
Step 3
Submit Your Claim
Online: Upload scanned forms and documents via our [Claims Portal].
In-Person: Visit our nearest branch and submit your documents to our claims team.
Step 4
Keep Your Reference Number
Once you submit your requirements, your request will be reviewed and evaluated by our claims team. You can expect to receive an update from us via SMS and email in the next few business days.
Need more help?
Our PhilLife agents are here to guide you with expert advice and personalized support—so you can make the right choice with confidence.
Suggested Help & Support
Customer Request Forms
Update your contact details, change your nominee, or request policy certificates
Forms Library
Get the claims and request forms you need right here.
Declaration of Consent
File for hospital reimbursement, critical illness, disability, or death benefits
Submit your claims
Can’t find the right form? Encountering upload issues? Reach out anytime—we’re ready to help.
Our Claims Specialists Are Here to Help
Not sure which form to use or what documents to prepare? Our team can guide you step-by-step to ensure a smooth and worry-free process.
Talk to Us Now
Give us a call or reach out to your life planner for assistance.
(02) 7798-5433
[email protected]
Locate Us
You can find us at our nearest branch or partner office, ready to help with your insurance needs.
HEAD OFFICE: 11th Floor STI Holdings Center, 6764 Ayala Avenue, Makati City 1226
